Loan Processor (Raleigh, NC)
Job Posting for Loan Processor (Raleigh, NC) at Agility 360
Loan Processor (Remote)
SummaryAgility 360 is searching for experienced Sr. Loan Processors for our client. This position will support our client's partner channels and the ideal candidate will exhibit strong initiative and exceptional customer service skills. Given the current climate, this position will be remote until further notice.
Responsibilities
- Provide an exceptional customer experience throughout the loan process through constant communication and follow-up.
- Adhere to Call Queue expectations for ultimate customer experience
- Maintains relationship with internal partners and 3 rd party vendors-finesse
- Responsible for processing mortgage loans from set-up to closing by verifying, compiling, and entering borrower information to loan processing system.
- Obtain, Verify, and analyze loan documentation including credit, income, appraisal, and title.
- Work closely with borrowers to ensure a smooth process and complete transparency through loan closing.
- Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information.
- Confirms mortgage loan application information by mailing verification forms; contacting verification sources.
- Identifies mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter and mortgage loan officer.
- Maintains customer confidence by keeping mortgage loan information confidential.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Ability to manage a pipeline size of 25 or greater
- Minimum of 3 years of current experience in the Retail mortgage processing industry.
- Must be able to close 15-18 loans a month as a minimum requirement.
- Demonstrate high volume productivity.
- Must be detailed oriented, organized, and work efficiently under pressure.
- Strong people skills and must enjoy working with customers.
- Excellent written and oral communication skills.
- Strong organizational and analytical skills.
- Demonstrate an OUTSTANDING level of customer service skills.
- Work independently and be self-motivated.
- Punctuality is key for customer experience
- Location: Remote
- Salary Range: $40,000 - $60,000
- << Compensation level is based on years experience and qualifications related to the position >>
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Salary.com Estimation for Loan Processor (Raleigh, NC) in Raleigh, NC
$44,393 to $56,721
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