What are the responsibilities and job description for the Field Service Technician (FT) position at AGS, LLC?
- Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
- Provides “best in the business” customer service
- Part of advanced support team sent in to troubleshoot and resolve technical problems
- Performs site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirements
- Expert contributor to field service message boards, and provides documentation for technical assistance with known problems
- Performs preventative maintenance and general maintenance on AGS gaming equipment.
- Preventative maintenance is performed in a timely manner without prodding
- Can easily identify replacement parts and their associated part numbers
- Must be skilled at performing all gaming specific work orders
- Will complete Site Surveys for basic work orders
- Performs project management activities for basic work orders
- Good understanding of computer networking infrastructure
- Good familiarity of all AGS slot platforms and electronic table game equipment
- Strong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machine
- Completes all reports and paperwork in a timely manner
- Participates in a weekly on-call rotation with other technicians in territory
- Adheres to all safety guidelines during work hours, as set forth by AGS
- A flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as needed
- High School diploma or GED required
- Must be at least 21 years’ old
- Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment
- Requirement to obtain licensing approval by tribal and/or state gaming regulators
- Mechanically inclined; ability to use hand tools
- Proficient in Microsoft Office suite (primarily Word, Excel, Outlook)
- Will provide technical support to Field Service Technician I
- Must have a good working knowledge of customer’s policies and procedures prior to performing work orders
- Advanced understanding of AC/DC electronics
- Can use a multi-meter to troubleshoot electrical issues
- Understands networking with CAT5 and fiber
- High proficiency in multi-platform installs/upgrades/theme changes
- Some working knowledge of the difference between Class II and Class III
- Basic understanding of computer networking
- Highly developed problem-solving skills
- Positive attitude, teamwork mentality
Physical Requirements / Work Environment:
- Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
- Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
- While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
- While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
- Ability to work in a non-climate-controlled environment
- While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.
About AGS, LLC:
Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE: AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.
Salary : $22
