Hotel Coordinator

Job Description Summary

This position reports directly to the Hotel Manager and is responsible for departmental administrative duties which includes filing, creating departmental reports, communicating with Sales, Player Development, and Entertainment departments regarding group arrivals. Also provides back-up support to the hotel leadership team as directed by the Hotel Manager.

Essential Duties and Responsibilities (other duties may be assigned)

• Supports the Front Office by serving as the liaison between Housekeeping, Sales and Front Office.
• Performs tasks as a rooms controller managing the hotel rooms inventory.
• Manages the assignments of rooms for VIP’s, Special Requests, and Group Arrivals.
• Execute room moves, facilitate guest room amenity deliveries and handles guests calls.
• Assist in making rooms keys for group arrivals.
• Performs tasks on Excel, Word, Outlook, HMS, Patron Management
• Interacts with Housekeeping on a daily basis, regarding dues out, room extensions, late check outs and express check outs. Manual Hold Rooms, and Out of Order rooms.
• Interacts with Hotel & Casino managers and team members on a daily basis involving hotel operations.
• Assists with special projects, events, and promotions and collects, prepares, analyzes, and communicates relevant information to various departments pertaining to the hotel as directed by the Hotel Manager.
• Handles telephone, email inquiries, and responds in a timely manner for the hotel department.
• Compiles reports and assists with research for issues that require in-depth knowledge of company policies, procedures, internal controls and projects in progress and anticipates department director needs.
• Interacts face-to-face with company personnel in various departments within the organization on a daily basis to accomplish duties and responsibilities for hotel administrative operations as assigned by the Hotel Manager.
• Provide excellent guest service to both guest and internal clients.
• Position will be required to occasionally assist front desk duties during peak periods.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None

Required Education and/or Experience

• High school diploma or G.E.D.
• Ability to quickly and accurately write messages, transcribe dictated material
• 1 year experience working with Hotel Front Desk
• Good communication skills and must be computer literate
• Must be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.