Revenue Analyst

Job Role:

Position is responsible for handling the air-waybill audit, customer-billing dispute within the functional requirement of AF/KL group and secure the Revenue Integrity process. This position is also responsible to assist with collections of past due invoices & identify recurring billing issues to improve the invoice quality and minimize revenue leakage.

Organizational Context:

This position is in the America’s Revenue Integrity Center located in Atlanta and reporting to the RIC Manager.

Key Responsibilities:

1. Air-waybill control & Billing Disputes

Core activities:

• Perform air-waybill audit within KPI targets (completeness, quality, timeliness).
• Secure Revenue Integrity process overall in AFLS.
• Develop Business Object queries to automate pre-billing audit.
• Use Business Object queries to check completeness of “other charges” and overall quality.
• Analyze customer-billing disputes received on CASS website before the expiry date.
• Interface with external customers and AF/KL customer service, sales to resolve billing disputes.
• Seek customer commitment proactively for payment confirmation of air-waybill before issuing rebill via CASS.
• Update Dispute Handling Tool with the results of the disputes analysis.
• Adjust air-waybills in AFLS system in the event billing dispute is valid.
• Handle Rate change tool adjustments from commercial team in AFLS.

2. Perform Receivable Collections

Core activities:

• Use SAP-ATB/BI report to identity past due air-waybills.
• Contact customers for partial or unpaid invoices.
• Escalate delinquent accounts to local commercial team & Regional Director.
• Provide outstanding air-waybills report to Regional Director over 90 days.
• Co-ordinate with Sales Managers, Regional Director to resolve the outstanding balances within six months from billing date.

3. Identify Recurring dispute patterns & Revenue leakage

Core activities:

• Look for patterns within dispute activity.
• Use Business Object queries to improve invoice quality
• Determine the cause of billing discrepancy (pricing system related, Agent behavior, missing spot rates, other charges etc).
• Analysis and reporting for to identify dispute causes & trends.
• Provide feedback to appropriate AF/KL department (sales management, pricing, operations, customer service,) or external customers.
• Aim to reduce billing disputes and improve billing quality.

4. Miscellaneous

Core activities:

• Other charge and invoice quality report.
• Create monthly report on outstanding debt, Dispute statistics.
• Run reports in SAP-BI/DWH.
• Work on ad-hoc projects/studies requested by the RIC manager.

Job-Requirements: knowledge, learned disciplines, experience

• Bachelor’s degree in / finance / accounting
• Airfreight industry knowledge preferred
• Knowledge of DLAFKLMP Cargo network, products / specialties , know how
• Good command over typing speed (40 to 50 WPM).
• Strong analytical skills
• Perform all tasks with great accuracy and accountability
• Excellent oral and written communication skills
• Able to work autonomously and under pressure in an evolving environment
• Able to perform under pressure and tight deadlines
• Preferably Experience in Customer Service
• Microsoft Office knowledge is required specifically with strong emphasis in Excel (Pivot tables, macros, formulas, reports) and good knowledge of PowerPoint and MS access preferred
• Knowledge of SAP & Business Objects is preferred

Job-Requirements: Competencies

• Initiative – proactive and work independently
• Teamwork
• Problem analysis – draws accurate inferences
• Building and maintaining relationships
• Information gathering
• Judgment – makes sound decisions
• Planning and organizing
• Quality focus
• Excellence & Communication Skills

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Work Location: One location