What are the responsibilities and job description for the Customer service rep position at AirBoss of America Corp?
As the Customer Service Representative , you will be supporting our customers as our first point of contact. Responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing / credits, data entry, and order management.
The individual will be self-motivated, and able to work under pressure in a fast-paced environment. This position reports to the CSM.
We are looking for an enthusiastic, highly motivated customer service representative to provide excellent customer satisfaction.
Candidates should have a background in customer service, ideally in a manufacturing setting, along with exceptional communication, listening, and problem-solving skills.
Primary Responsibilities
- Contract Review Order Management Process; Oversee and optimize the end-to-end order management process within the ERP system with efficiency and accuracy, from order receipt to invoicing.
- Monitor order status; Proactively identify and resolve issues or delays and provide regular updates to customers and internal customers regarding order progress and expected delivery dates.
Act as a liaison between customers, production, sales, technical, and accounting to resolve customer concerns, deliveries, and invoicing issues.
- Key Performance Indicators (KPIs); Provide details and reports on KPIs related to order management, such as order confirmation cycle time and late order reason identification.
- Demand Planning; Maintain a constant relationship with customers, sales, and manufacturing teams to understand the demand forecasting drivers.
Qualifications
Proficiency and problem-solving ; a positive attitude with all customers consistently and equally. Solving problems in a timely manner is essential, identifying and then implement solutions effectively.
Seeks guidance when needed.
Excellent interpersonal, listening skills, strong communication skills ; Clear positive communication skills, good natured, ability to handle high levels of pressure and critical decision-making.
Ability to multitask, prioritize, and manage time effectively within a fast-paced environment. Ability to work positively with other team members.
- Attention to detail ; manage customer accounts and resolving issues accurately. Accurate administrative skills and attention to detail.
- Customer Service Experience;
- Accounting essentials; process daily invoicing and issue customer credits.
- Proficient computer skills ; Microsoft Excel, Access and PowerPoint. Knowledge of ERP (IFS).
Last updated : 2024-08-14
