Senior Mobility Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and a full benefits package including a 401K match Hybrid/Remote work environment An excellent career opportunity is currently available for a Senior Mobility Specialist reporting to Aires West Coast Region. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families. Position Responsibilities: Counsels transferees on policy benefits. Coordinates household goods services and family services. Counsels and assists transferees with expense submission. Collaborates with internal teams to ensure services are delivered accurately and timely. Acts as a mentor and subject matter expert to less senior staff. Provides transition file support to team when caseload distribution is required. Participates in ongoing training initiatives to stay current on new systems and processes. Required Qualifications: High School Diploma/GED required; Associate’s or Bachelor’s degree preferred 5 years of mobility consulting experience 5 years of customer service experience providing service through the telephone and via email CRP & GMS certifications preferred Additional Qualifications: Excellent customer service and administrative skills Computer literacy with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.