What are the responsibilities and job description for the IT Operations Lead position at Airswift?
Our client, a major Refinery, is looking for an IT Operations Lead to work on a 6 to 12 months assignment in Deer Park, TX.
The IT Operations Lead will support the IT Manager to drive the overall IT Operations agenda in the plant. Will play a key role in digital transformation.
The scope of the role includes leading our Support Desk in daily activities and planning, controlling our IT inventory, defining policies and procedures, and most importantly, becoming the face of IT at the site. This person is also a link between the business and our different IT teams, translating business needs into technical solutions.
Responsibilities:
- Interacts with business stakeholders, their engagements/projects, understanding needs and / or requirements.
- Protects and enforces IT Policies and procedures
- Actively participates in business and IT team discussions, bringing in best practices to and from site.
- Maintain & support ServiceNow Incident Management
- Enhance ServiceNow with new modules and functionality
- Define procedures for IT Stock Management
- Contract and Vendor management of IT services and products
- Identification of manual process and seek automation of those processes
- Definition of Support Desk KPIs
- Define end-user service model
- Interact with all IT Teams – coordinating daily activities and projects
- Will lead a big onsite and offsite Support team who give IT service to all users at site: ~1200
Requirements:
- Understanding of ServiceNow, its modules and functionality
- Understanding of common business processes in a Refinery or the Oil & Gas industry
- Understanding of key ‘pain points’ in typical IT Operations environment
- Ease / Proficiency in understanding the complex business processes and being able to translate them into technical solutions.
- Experience defining IT policies and procedures
- Comfortable working at Refinery or have worked in similar type plants.
- MUST HAVE a TWIC card or be able to get one.
Duração do contrato: 12 meses
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Remotely:
- No