What are the responsibilities and job description for the Service Manager position at AIRTIME kite, Inc.?
Service Manager opening!
Work in the action sports industry with kites and wings used for kiteboarding and foiling.
The Service Manager manages a team of 3 repair techs and handles customer service interactions, pricing, and repair schedules. The service manager ensures excellent customer service, maintains strong relationships with customers and vendors and ensures repeat customers.
A custom software is used to manage all items in for repair. The service manager will track and document all repairs through this system keeping the customer up to date and be the conduit between the customer and the repair techs making sure the customer gets the service they want.
Must be self motivated and organized, with a desire to continually learn and improve. Required to have good written and oral communication in English. Conversational Spanish is a plus.
Time will be spent 50/50 between sitting at a desk and walking about the work area. Physical tasks include folding up kites and wings as well as shipping and receiving boxes delivered by UPS and FedEx.
Safe, clean work environment in air conditioned industrial space.
Customer hours are 10am-4pm Mon-Fri. This position has some flexibility outside of those hours.
We're a family owned company and think work should be enjoyable and satisfying. We pride ourselves on being reasonable and building long term relationships with our employees.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Fort Lauderdale, FL 33311: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: One location