What are the responsibilities and job description for the Director of Product position at Aisera?
What we do: AI Service Management (AISM)
There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.
The Team
We are a small but passionate team of 100 based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
The Role
We are looking for an enthusiastic Director of Product to come work with us. In this dynamic and fast-paced environment, we are building a cool product, with a great team. We were recently certified by Great Places to Work ® as an awesome place to work!
What You’ll Do:
- Create and execute product development focused on 12 month horizon opportunities in new and adjacent areas for Aisera
- Lead product strategy sessions with partners, customers, and other parties with the goal of deeply understanding the customer journey and formulating business strategy
- Foster a strong bias for action and test and learn culture where the R&D team can rapidly prototype, learn and collect data quicklyUse data, customer insights and machine learning capabilities to inform product strategy and direction;
- Raise the bar on product thinking - be a leader for Aisera in the product team on how to develop products at scale, including the processes, practices and tools
- Influence key stakeholders throughout Aisera in order to align resources and prioritization
- Act as an evangelist to build awareness and understanding of R&D to create buy-in for the products developed with Product and Engineering stakeholders.
What You’ll Need
- 8 years of experience in product management with at least 3 years leading a team of PMs
- Experience building new products from scratch to launch, adoption and growth while managing the roadmap across multiple products in different stages.
- Experience as a Product Manager in a SaaS company. A combination of startup and large company experience is preferred.
- Experience as a Product Manager of multiple products or major feature areas in a portfolio • Experience with high velocity, low touch GTM and (see, try, buy) techniques
Benefits of Aisera
Fun place to work
Demanding job
Great team
Great opportunity
Aisera Benefits
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program