What are the responsibilities and job description for the Dispatcher position at AJ Transport?
A truck dispatcher is tasked with setting up routes, scheduling deliveries, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers, record shipment details, ensure pick-up times, and discuss any other issues. The dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged.
Major Responsibilities
Major Responsibilities
- Answer calls from customers requesting orders, questions related to products and deliveries, and responding to issues with deliveries as they arise
- Coordinate and manage the necessary manpower to meet customer needs on a daily, weekly, and monthly basis
- Supervise the route and locations of drivers to prioritize and maximize the efficiency their daily schedule
- Update daily dispatch log for scheduled loads as well as any load changes that occur
- Complete a three-way match between driver paperwork, ticket received and scheduled dispatch to ensure ticket accuracy (i.e. bill to, location, tonnage, etc.) within accounting system
- Maintain documentation on assigned drivers as it relates to vacation days, missed loads, site issues, etc.
- Maintain documentation of customer complaints, loading location issues, and other important information in order to educate drivers to prevent future delivery issues
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