Inside Sales/Commodities Specialist

Inside Sales/Commodities Specialist

Inside Sales/Commodities Specialist is to represent AJB Sales in a professional manner and leave customers satisfied with the service they receive daily and develop a trust and relationship with each person they deal with via phone, e-mail, in-person, or other.
Responsibilities and Expectations:
· Represent AJB Sales in a professional manner.
· Manage dynamic day-to-day commodities world at AJB Sales.
· Build product knowledge base for commodities.
· Answer customer inquiries in an accurate, timely, efficient, professional, and courteous manner.
· Recommend new solutions and services to existing customers.
· Update job knowledge by participating in webinars and product updates.
· Resolve complaints by investigating issues and finding solutions.
· Perform sales functions such as pricing, stock checks, order entry, product selection, expedites and technical support for AJB Sales commodities solutions.
· Handle sales opportunities and quotes from an Inside position.
· Resolve product or shipping problems by determining the cause of the problem, submitting RMA/quality documents, selecting, and explaining the best solution to solve the problem and following up to ensure resolution.
· Serve as a support for outside sales force by assisting with literature, samples, price inquiries and keeping them informed of any concerns or problems with distributors.
· Follow-up on quotes and opportunities.
· Find End-user leads or targets and share with sales team.
· Obtain copies of quotes and other market intelligence.
· Interact with manufacturers in a professional manner.
· Develop and grow manufacturer relationships.
· Develop and grow distributor relationships.
· Develop and grow contractor/end-user relationships.
· Communicate and interact daily with AJB sales team.
· Efficiently manage multiple projects and assignments through to completion.
· Weekly updates and follow-up of quote progress to outside sales team; keeping information current and relevant in our RepFabric CRM.
· Enhance product sales and margins by assisting in intelligent price decisions before submitting quotation for approval.
· Maintain good documentation on where the market is daily on commodities pricing.
· Focus on sales growth through communication with marketplace and AJB sales team.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Minneapolis, MN 55413: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location