What are the responsibilities and job description for the International Logistics Analyst position at Ajilon?
Responsibilities:
- Assist with the daily processes that ensure smooth movement of high-value cargo moving in/out of North America.
- Troubleshoot and resolve complex challenges involving cargo movement including but no limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries.
- This position is responsible for one stop escalation dispute resolutions.
- Handles situations that may require adaptation of response or extensive research according to customer needs.
- Requires extensive knowledge of the organization, products, and/or services.
- Requires advanced problem solving
- Assess customer needs and suggest/promote alternative services.
- Trucking dispatch for Door moves.
- Proactive review of scheduled shipments, tracking tracing and proactive customer outreach for delays and advisories.
- Works closely with the onboarding team to understand Key Account contracts, lanes of business and any special handling required.
- Key Account Metric and performance reporting
- Liaise with internal teams for creation and maintenance of customized account reporting.
- Invoice dispute resolution
- Creation and delivery of presentations to leadership as well as Key Accounts.
- Ability to work flexible hours/shifts
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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