PM Supervisor

AKA University City is hiring for a PM Supervisor with 3 years’ guest service experience!

Team Member Requirements:

• Function as a representative of the Korman culture and standards to all Team Members and our residents.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/Resident privacy and confidentiality by protecting all personal information.
• Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
• Familiar with emergency and safety procedures for your position.

Responsibilities:

• Engage all residents with an upbeat can-do attitude
• Oversees daily front desk operations and manages daily room inventory.
• Supervises Resident Representatives during shift.
• Handles issues involving Residents.
• Welcomes residents by greeting, answering questions, responding to requests.
• Registers Resident by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing Resident room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Conveys information to Resident by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to Resident by answering inquiries regarding resort and other services Resident may require, such as entertainment, shopping, business, and travel.
• Responsible for completing daily shift reports.
• Responsible for accurate and timely information passed on to the next shift.
• Coordinating resident move-in and move-out materials
• May be asked to assist in inspecting suites for arrivals.
• Knowledge of equipment components located in suites (i.e. TV, thermostat, HVAC, etc.)
• Maintain the team schedule book of any items of business that will be occurring during the day
• Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
• General knowledge of local dining, entertainment and historical options
• Providing a property tour and show room introduction when applicable
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Other duties as assigned.

Desired Skills:

• Demonstrated strong Resident service skills.
• Demonstrated problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations

Required Qualifications:

• High school degree or equivalent.
• Minimum of one to two years of Resident Service experience.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

Physical Requirements:

• Must be able to lift up to 50 lbs.

Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Philadelphia, PA 19104: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• supervisory: 1 year (Preferred)
• Hotel management: 1 year (Preferred)

Work Location: One location