What are the responsibilities and job description for the Processing Assistant IV- Adult Services position at Alamance County Government?
The agency is open Monday through Friday from 8:00 a.m. until 5:00 p.m. The worker in this position works 20 hours per week. There may be times when it is necessary to work beyond the 20-hour work week.
View our quick video on why you should work with Alamance County DSS:
https://youtu.be/nwrVAxhMRkM
DESCRIPTION OF RESPONSIBILITIES AND DUTIES:
85% Case Establishment and Documentation:
The worker in this position will create cases within Compass environment and assign new or locate existing SIS numbers for each client in the report; research victim and perpetrator history in Central Registry for each adult/caretaker in report; locate and report criminal history for adults in the report; determine all pertinent information to the cases received in order to enable the social workers to complete their jobs more effectively; verify the information is correct for all household members. Often the referral requires additional information as the full names and social security numbers of individuals which is unknown by the reporter and requires additional research within provided systems in comparison to the victim’s name and individuals mentioned in the case. This processing assistant prepares histories for social workers and provides them via email when information is needed on individuals in families. This position is also responsible for keying electronic submission of forms 5027and 5026 to the state and completing initial and final documents.
15% Records Management:
Locate, prepare and transfer APS records to requesting counties.
OTHER POSITION CHARACTERISTICS:
1. Accuracy Required in Work:
Employee must be highly skilled at applying correct policy and knowledge of necessary actions required. Caseworker must have a keen eye to detail in order to avoid errors.
2. Consequence of Error:
Completing thorough research for each case is extremely important for all cases handled. Research completed for these cases can affect the life, well-being, and safety of all individuals in that home, as well as any individual working the case. If research is done improperly and something is missed, it could put an individual in extreme danger; in some cases, it may be life threatening and result in the injury/death of an adult, or even possibly the caseworker visiting the home.
3. Instructions Provided:
Employee receives assignments generally indicating work to be done, deadlines and priorities. Employee uses initiative in carrying out assignments independently.
4. Guides, Regulations, Policies and References Used by Employee:
Agency reference sheets and manuals, State policies and procedures, SIS manuals and NC Fast job aids/training.• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines
KNOWLEDGES, SKILLS, & ABILITIES AND TRAINING AND EXPERIENCE REQUIREMENTS:
Knowledges, Skills, and Abilities
The person in this position should possess general knowledge of office procedures, methods and practices; use correct spelling, punctuation and ability to proofread. This position requires the ability to learn and apply a variety of guidelines applicable to the work process; record and compile information based on general guidelines.
Training and Experience:
Minimum Training and Experience Required:
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
Additional Training/Experience: None.
Equivalent Training and Experience: None.
License or Certification Required by Statute or Regulation: None.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Stand F
Walk O
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O
Push/Pull
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N
Other Physical Requirements
•Vision (Near, Distance, Peripheral)
WORK ENVIRONMENT
Work is performed in a standard office environment.
Salary : $19
