Operations Assistant

Who We Are

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

OpenEye is seeking an Operations Assistant to join our growing team. We are looking for a detail-oriented candidate with exceptional customer service.

Job Summary

As an Operations Assistant, you will be responsible for processing customer orders in an expedited manner. This position involves data entry, customer service, maintaining spreadsheets, creating reports, and processing product returns.

Role and Responsibilities

• Receives and confirms customer orders.
• Communicates order status and address customer concerns.
• Creates sales orders, work orders, and product serial numbers.
• Maintains communication with the Inventory and Production Department on order status.
• Creates and maintains product stock levels for order expedition.
• Updates and maintains Product Work Order templates.
• Receives, approves and processes customer RMA documents from the Support Team.
• Works on projects as assigned by the Chief Operations Officer.
• Performs all other duties/responsibilities as necessary or assigned.

Qualifications

• High School Diploma or a General Education Degree
• Minimum of 2 years related experience and/or training required, including knowledge of SAGE/MAS software
• Proficient in Microsoft Excel and Outlook
• Professional written and verbal communication skills
• Knowledge of purchase order systems
• Good time management skills

The Perks!

• The pay range for this opportunity is $19.00 - $22.00 per hour. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
• 9 Paid Holidays per year
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.