Partner Training Specialist

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Job Summary:

The Partner Training Specialist is responsible for the development and implementation of training tools and programs for OpenEye’s products and services, including defining training objectives. The Trainer must possess extensive knowledge of the technologically sophisticated products OpenEye sells, and their applications to solve customer problems, in order to explain their advantages and answer questions. Success in this position will be measured by the Trainers ability to apply technical and commercial knowledge to explain and evangelize the specifications, best practices, use cases, functionality, and benefits of OpenEye's products and services to sales and customers in easily understandable terms using varying communication mediums.

Role and Responsibilities:

• Produce training courses and testing material for OpenEye products and services for online distribution to internal and external customers.
• Manage OpenEye’s certification programs, tools and courses.
• Collect data and report on training utilization and effectiveness.
• Recommend and implement training improvements based on organizational objectives.
• Coordinate and produce video FAQs on trending support and product issues.
• Collaborate with marketing and product teams to develop targeted education and training content which increases adoption of OpenEye products and improves customer understanding of OpenEye’s unique value proposition in the market.
• Coordinate and deliver webinars on varied topics focused on product education and promotion. (Best Practices, Tips and Tricks, Product Releases, how tos, Technology Spotlights).
• Assist in developing and presenting onsite training to corporate and field locations.
• Act as a thought leader for our platform and industry, including speaking engagements and written works.
• Collaborate with our marketing team to develop innovative programs that drive demand.

Qualifications:

• Bachelor’s degree, required.
• 3-5 years of experience developing and delivering virtual content.
• Knowledge of training methodologies.
• Experience with Learning Management Systems and Webinar Platforms.
• Excellent communication, presentation, organizational, and customer service skills.
• Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise.
• Ability to work on multiple projects simultaneously in a small, fast-paced environment.
• Passion for technology and interest in developing a deep understanding of complex products and technologies.
• Understanding of VMS, a plus.

Perks at OpenEye:

• The pay for this opportunity is $60,000 - $85,000 per year. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative, onsite culture where idea sharing is encouraged.
• Casual dress, jeans are welcome.
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k.
• Company paid short-term/long-term disability, AD&D and life insurance.
• Paid maternity and parental leave.
• 15 Days of Paid Vacation accrued per year (increases after year 3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

JR103789

LI# -Onsite

Salary : $60,000 - $85,000