What are the responsibilities and job description for the Dispute Resolution Specialist I, II, III, Senior position at Alaska USA Federal Credit Union?
Overview
Reports to: Dispute Resolution Officer
Functions Supervised: None
Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
Duties and Responsibilities:
Qualifications
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.
Tenure: Dispute Resolution Specialist II, category 13 requires one year tenure in the Dispute Resolution Specialist I category 14 position with performance that meets or exceeds expectations. Dispute Resolution Specialist III, category 12 requires one year tenure in the Dispute Resolution Specialist II category 13 position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist, category 11 requires one year tenure in the Dispute Resolution Specialist III category 12 position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Salary Pay Range:
- Dispute Resolution Specialist I (Category 14): $41,484 - $60,567 annually
- Dispute Resolution Specialist II (Category 13): $44,803 - $66,309 annually
- Dispute Resolution Specialist III (Category 12): $48,387 - $73,549 annually
- Senior Dispute Resolution Specialist (Category 11): $52,258 - $81,523 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Alaska USA’s comprehensive Benefits Programs.
Equal Opportunity Employer
Salary : $41,484 - $60,567