Hardware Store Associate

We are looking for a Hardware Store Associate to assist with daily operations of the hardware store and serves our customers in a professional, courteous, and efficient manner resulting in satisfied customers and repeat business.

Position Responsibilities

Customer Service

• Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
• Greets customers entering the store and thanks customers for their business after a sale
• Looks for ways to assist the customer and offers carry-out service when appropriate
• Communicates respectfully and effectively with customers and listens to their concerns
• Answers customer questions and resolves complaints in a timely and efficient manner

Cashier

• Ensures cash drawer is accurate and has adequate change at the beginning of a shift
• Completes customer purchases by scanning or manually entering the prices of items into the cash register, subtracting any coupons or discounts, totaling the purchase, collecting payment, returning any change owed, issuing a receipt and bagging goods
• Requests additional identification as needed for payment by check or charge card
• Records all sales promptly and accurately according to company policy
• Counts the money in the cash drawer to ensure that it equals sales at end of shift
• Separates and totals charge forms, return slips, coupons and other noncash items
• Performs merchandise returns and exchanges according to company policy
• Completes shift checkout sheet accurately, neatly and timely per company guidelines
• Eliminates or reduces financial losses due to theft by modeling ethical behaviors

Marketing

• Understands the features and benefits of products and their location within the store
• Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer
• Assists with in-store promotions, merchandising techniques and marketing displays
• Coordinates and participates in store events
• Identifies and makes suggestions for store, process and sales improvements

Operations and Inventory

• Receives product deliveries and ensures accuracy of order and invoice
• Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for store use
• Prices merchandise, stocks shelves and rotates product throughout the store as needed
• Maintains inventory and orders merchandise from assigned vendors as needed
• Prioritizes needs for the day and utilizes lists to ensure all tasks are accomplished
• Utilizes a preventative maintenance checklist to aid in preventing equipment failure
• Promptly recognizes and remedies equipment failure utilizing in-house repair before contacting an outside vendor

Housekeeping

• Maintains a safe working area and keeps walkways clean of slip or trip hazards
• Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
• Performs housekeeping activities as needed including: sweeping and mopping floors, cleaning and servicing restrooms, emptying garbage, and dusting and cleaning store
• Ensures that shelves and product is well organized, neat and tidy
• Maintains and cleans the grounds and parking lot

Other Duties

• Properly follow and enforce company credit policy
• Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
• Clocks in and out on the computer accurately for each shift
• Trains and communicates new procedures to coworkers as necessary
• Participates in department, team and all staff meetings
• Accepts and offers feedback and suggestions openly and respectfully
• Accepts direction willingly and follows through with delegated tasks
• Learns and adapts to new tasks or situations quickly and cooperatively
• Maintains open communication with manager and coworkers
• Promote company by maintaining a positive attitude and professional image
• Understands and adheres to company mission, vision, and values
• Establishes performance goals and works to achieve those goals
• Abides by policies set forth in the Employee Handbook
• Performs any and all related duties as assigned by manager

Education and/or Work Experience Requirements

High school diploma or GED; customer service experience preferred

Required Knowledge and Skills

• Effective communication, interpersonal and listening skills
• Good customer service skills
• Basic mathematical skills
• Ability to read, interpret and follow instruction
• Ability to prioritize tasks and multi-task

Physical Requirements and Working Conditions

Work is performed in a hardware store environment. This position requires the ability to stand for up to 8 hours; sit, climb, stoop, kneel, crouch, and crawl and the ability to lift and move up to 10 pounds regularly, 25 pounds frequently, and/or 50 pounds occasionally. Occasional exposure to fumes or airborne particles and outside weather conditions.

Visit www.ALCIVIA.com/careers for more information about our local Wisconsin based, 100% farmer-owned cooperative. APPLY TODAY!