What are the responsibilities and job description for the IT Support Specialist position at Aleron?
Description
Acara is hiring an IT Support Specialist for a manufacturing company in Sanborn, NY.
Contract duration: 6-9 months (possibility to go direct)
Location: Sanborn, NY - Hybrid
Pay Rate: $24-28 an hour (depending on experience)
Responsibilities Include:
- Responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities NASA to the agreed levels of service, taking account of the changing, or variable, demands of the business and seeking continuously and proactively to improve services in the most cost-effective and timely manner.
- Responsible for availability and user support within NASA for the following architectures:
- Desk/laptop hardware deployment, maintenance and applications.
- LAN cabling.
- Network infrastructure (switches, Wi-Fi, printers etc).
- Manufacturing systems and peripherals support
- File and print servers.
- Intranet / internet access and usage.
- WAN data communications.
Responsible for maintaining consistent interfaces with:
- End users at US, Mexico, Brazil sites.
- VT BA Infrastructure IT
- VT BA Global IM Service Desk.
- Local Business Management.
- External service providers.
- Hardware and Software vendors.
- Specialized knowledge, expertise and/or abilities consistently required:
- Customer Service Skills (Interaction with end users)
- Personal Computer hardware and software - communications protocols, problem diagnostics and repair, image builds, deployment.
- Strong knowledge of Microsoft Office Products (Installations and troubleshooting)
- Microsoft Active Directory (Add, Delete, Change)
- LAN cabling and patch management.
- Desktop client security - anti-virus and OS patch management.
- Cisco networking (LAN and Wi-Fi) - knowledge of TCP/IP and networking troubleshooting.
- Peripheral support (printers and scanners).
- Windows platform server architecture installation, configuration and administration.
- VOIP telephony - Microsoft Skype for Business and Avaya phone systems.
- Excellent communication skills - written and verbal (English).
- Responsible for end user assistance for hardware, software, operating system, and other personal computer related support requests.
- Assignments may be complex in nature where judgment and initiative are required in resolving problems and making recommendations.
- Troubleshoot, diagnose and resolve PC related failures and initiate corrective action as necessary.
- Responding to and solving complex technical problems escalated from the global IM ServiceDesk.
- Participate in the development, implementation, adherence and enforcement of corporate PC hardware and software standards and associated PC policy.
- Maintain VT BAs standard images for approved systems, working with internal teams and external suppliers to maintain a library of authorized images and related implementation documentation.
- Develop and maintain VT BA"s environment documentation and solutions/knowledge database.
- Coordinate third party support as required.
- Provide cross platform infrastructure support for core systems: LAN / WAN infrastructure, Windows servers, AS/400 peripherals (specialist printers, scanners etc.) as part of the Global IT Support VT BA.
- Perform routine server backup tape handling and management duties.
- Travel to other VT BAs offices NASA, often at short notice to provide technical support, installation services or general proactive maintenance/research tasks as required.
- Participate in IT projects as required.
- May at times be expected to work beyond or outside normal hours of duty to recover systems from major failure or to perform upgrades, often at short notice.
Job Requirements
Required Skills / Qualifications:
- Minimum Bachelors Degree in IT administration or related field
- Minimum 1 year Help Desk Experience
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Salary : $24 - $0
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