What are the responsibilities and job description for the Service Desk Analyst position at Alesig Consulting?
Job Summary:
This position will help the Department of Labor (DOL) OUI Operations group to troubleshoot systems including Sun UNIX servers in response to customers’ comments and phone calls while resolving issues over the telephone where possible. This position will communicate directly with the customer and assist by dialing in remotely when necessary.
Duties & Responsibilities:
- Troubleshoot systems Sun UNIX servers in response to customers issues and requests
- Resolve issues over the telephone or via connecting remotely
- Effectively research problem areas and provide solutions to reported problems
- Record, report and complete trouble tickets utilizing a Help Desk application
- Provides end-user support to software applications that support the UI program at the National, Regional and State levels in a UNIX environment
- Work closely with OUI Federal Liaisons or Technical Team Leaders during all phases of the software life cycle
- Develop working knowledge of Sun’s Solaris Operating System, OUI in-house developed and supported applications, commercial software products for UNIX based systems, commercial products used to integrate PCs into a UNIX network, UNIX-based communications protocols and email utilities
- Integrate and test new hardware and software components as they are added to the State replicate computer system
- Display patient and respectful demeanor during all contacts with end-users and system administrators
- All other duties as assigned
Competencies:
- Exceptional customer service and interpersonal skills with an effective and innovative ability to problem solve and provide troubleshooting assistance both in-person and remotely
- Excellent communication skills with a proven ability to produce and present technical information in a clear and concise manner, both verbally and in writing while maintaining professionalism and maturity
- A shown ability to take on leadership responsibilities with a commitment to see projects and assignments through to completion to meet client needs in a timely manner
- Outstanding organizational and attention to detail skills with a demonstrated ability to prioritize multiple tasks and quickly respond to situations as they arise
- Proven ability to work independently and assume responsibility of initiating and completing critical functions of the role
- Demonstrated familiarity in operating within a Windows-based, LAN environment
- Sensitivity to, and appreciation of cultural, political and geographical differences
Qualifications:
Minimum Qualifications:
- A minimum 1 year of hands-on Automated Data Processing experience working with integrated computer systems under a UNIX Operating System environment in either a Customer Support or Field Engineering
- Minimum 1 year of experience in using SQL statements to retrieve data from a relational database
Pre-Employment Screening Requirements:
Must be able to obtain Public Trust clearance and pass a Government Background Investigation prior to their start date.
This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
Alesig Consulting is an Equal Opportunity/Affirmative Action Employer
Salary : $38,600 - $48,900
Service Desk Analyst
Navitas -
Fairfax, VA
Service Desk Analyst
Kapstone Technologies, Inc. -
Fairfax, VA
Service Desk Analyst I
ePlus inc. -
Washington, WA
