Director of Learning & Development

The WOW Factor is What Sets Us Apart from the Others!

The Alicart Restaurant Group is in search for a Director of Learning & Development who will focus on the overall creation, management, and oversight of Alicart nationwide training and development programs. This role will work collaboratively with all internal divisions to enhance learning, improve performance, and create long-term career paths for Carmine’s & Virgil’s team members. This individual must exhibit unparalleled levels of hospitality, successfully partner with local teams to build, train, and develop strong team members, while maintaining Alicart’s standards of excellence in all areas of the business. This role is responsible for supporting the activation and execution of brand initiatives through the teams, cultivating, and instilling a positive company culture, and fostering successful interdepartmental collaboration to successfully sustain training and development for company employees.

 Alicart Restaurant Group has been bringing the “WOW” Factor for over 32 years starting with the original legendary Carmine’s family style restaurant on the Upper West Side of New York City to additional locations in New York’s Theater District, Washington Penn Quarter, Las Vegas at the Forum Shops at Caesars Palace, and the Atlantis Resort in the Bahamas- Serving exception southern Italian cuisine family style, abundant portions designed for sharing.

Virgil’s Real BBQ originated in New York’s Time Square with additional locations that followed in Las Vegas and Atlantis Bahamas, New York’s Upper West Side, serving exceptional genuine southern home-style experience with authentic BBQ and American dishes created by our smokers on premise!

Hospitality has been at our core serving our guests who look for us to celebrate with the WOW factor!

Alicart Restaurant Group offers may fantastic benefits:

• Competitive Compensation
• Bonus Incentives
• Medical, Dental, Vision
• Life Insurance and Disability Insurance
• Paid Time Off
• Commuter Benefit
• Food Allowance
• Employee discount in all our restaurants
• Exciting Career paths

Your Role with Us:

• Assess and identify training and development needs within the organization through job analysis, appraisals and/or frequent consultation with local management.
• Create, lead, and conduct training and development programs for employees of all levels across the Company.
• Assist in the development of training materials and processes with both the company’s requirements and employee needs taken into consideration.
• Ensure training and development is consistently (techniques, objectives, direction, etc.) performed throughout the various teams and locations.
• Learn and display proficiency and knowledge on all processes, tools or programs used by various departments at all locations and office.
• Facilitate trainings, orientations and other trainings as needed.
• Research, evaluate and utilize new training and development techniques, methods and procedures. LMS.
• Periodically evaluate ongoing training programs to ensure that they reflect current policies and processes.
• Maintain schedule of all ongoing training, roster of trainers and trainer availability.
• Communicate with local teams to identify and certify local employees to become Certified Trainers at each location.
• Train management team in development of managing skills, coaching skills, and industry knowledge.
• Support programs through development/documentation of standard administrative procedures.
• Collaborate across locations to maintain up to date training documents & quizzes for new and existing staff training.
• Develop consistent procedures and materials for staff performance reviews in partnership with Human Resources.
• Coordinate visits and travel needs for all hourly employees and management assisting with pre-opening.
• Continually assess needs of the business to identify areas of opportunity.
• Measure training data to understand impact and opportunity areas for training activities.
• Continually evolve training programs based on feedback.
• Ensure that all projects are executed profitably and in compliance to standardized business practices.
• Perform any and all other related functions as per business need.

We Are Looking for Candidates:

• Minimum 5 years’ training management experience in multi-faceted, multi-unit, high volume hospitality operation and/or equivalent relevant experience.
• Strong FOH and BOH operations knowledge.
• Unparalleled passion for hospitality, food, wine & spirits.
• Proven leadership skills and commitment to excellence.
• Exceptional presentation skills and ability to inspire teams through personal leadership.
• Strong analytical and organization skills.
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment.
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations.
• Must be detail oriented with strong execution skills.
• Functional working knowledge of health department and all other related regulations.
• Exceptional communication and interpersonal skills both written and verbal.
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data.
• Must have proficient computer and technological skills.
• Ability to perform physical requirements of position including sitting, standing and walking for extended periods of time. Occasional bending, pushing, pulling, lifting and carrying loads of up to 25 pounds, per business need.
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays.
• Able to travel and attend business-related meetings and trips.

*We’re proud to be an Equal Opportunity Employer.