Cash AP Lead

Lead, Cash Application Specialist

The Lead Cash Application Specialist is the subject matter expert and will be responsible for assisting leadership with oversight of the team. This individual will provide feedback, training, and guidance to ensure staff are following department protocol with processes. The Lead will handle escalated phone calls internally and externally that cannot be effectively resolved by staff. This individual will work closely with the Controller, Sales, Collections and Leadership to develop process improvements. responsible for learning and understanding the entire front-end process to ensure successful service for our customers. Also responsible for maintaining a timely revenue cycle for all the goods and services provided by ASAL. Responsible for completion of timely and accurate application of payments received through bank lockbox ensuring accuracy of applied payments.

Job Duties:

• Mentors, guides and provide oversight assistance of the team.
• Applying subject expertise in evaluating business operations and processes in the department.
• Identifying areas where technical solutions would improve business performance.
• Consulting across teams, providing mentorship, and contributing specialized knowledge.
• Demonstrated various techniques and documentation to streamline production process.
• Identify team member strengths and opportunities and report findings to manager and leaders.
• Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email.
• Assume responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member.
• Coach others on how to navigate through systems to find information needed for patients and calls.
• As a Subject Matter Expert, assist with training new employees and assist others with problems they encountered while interacting with members over the phone; addressed escalated customer questions and concerns.
• Ensures all batches/checks, denials, and adjustments are keyed and posted within 2 business days of receipt.
• Meets productivity standards for keyed payments and denials based on scale of assigned payer.
• Records payments to appropriate accounts, identifies and resolves payment discrepancies and responds to customer inquiries as needed
• Achieves 99% or greater accuracy rate on transactions keyed based on quarterly audit.
• Track daily deposits for bank account, reconcile payments posted to bank deposits, and monitor/resolve unapplied cash
• Allocating Payments to the appropriate account in a timely manner
• Analyzing and applying cash using Bank Lockbox and ach software
• Unapplied Payment, disputes and Small Balance Reports
• Assists in automating some of the keying done daily through projects. 
• Reconciling Inter-Company Cash while meeting monthly deadlines this includes DEPO and eBay 
• Quickly interpreting payments that may include errors with 48 hours for customers and guiding the team. 
• Ensures the bank batches are completed with CPI and KPI. also balances to the Daily Batch Check-In spreadsheet.
• Cleans/applies unapplied cash open on the aging already and puts together a process for need remit. Develops Payer contacts to follow up in EOBs/Payment Remittances.
• Through daily work activities, identifies trends or patterns, either system or process drive, that can be corrected to show improvement.
• Is actively involved in team activities as evidenced by participation, mentoring, and training with co-workers.
• Works to resolve credit balances and issue refunds as needed on non-past due accounts 

Competency, Skills and Abilities:

• Decision Making
• Strong ability to work with numbers and balancing dollar figures.
• Analytical and problem-solving skills with attention to detail
• Strong verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.

Requirements:

Minimum Job Qualifications:

• Accounting degree or associated preferred.
• Three (3) years’ working in A/R / Cash application administrative or financial, or customer service disputes, billing, call center or management regardless of industry required.
• Must have experience in overseeing a staff of 3-5 previously. 
• Participate in month end close activities.
• Be flexible. 
• Work more than 40 hours a week. 

About All Star Auto Parts

All Star is an industry leading auto parts supplier to the collision repair, wheel, and automotive eCommerce industries. Founded in 2005 and headquartered in Orlando, FL, All Star is a high growth company with a core competency in the remanufacturing of auto lights and wheels and a leading supplier of aftermarket products. The Company has grown 300% over the past three years and expects to continue at or above this pace through both organic and acquisitive growth. As All Star looks to the future, we are committed to adding highly motivated, passionate, and reliable team members to our company.  

PLEASE NOTE: 

All Star Auto Parts is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.