Triage Nurse

Middleton Family Medicine is looking for an enthusiastic, organized full-time Triage Nurse for our busy medical practice. The primary function of this role is to evaluate and assess our patients’ health care needs and determine a plan of action by utilizing established triage protocols and guidelines. This position requires a candidate with outstanding critical thinking skills, excellent verbal and written communication skills, computer and EMR proficiency, and the ability to work both independently and as part of a team.

Essential Duties and Responsibilities:

• Manage nurse-directed telephone calls, patient portal messages, and walk-in patient inquiries.
• Triage patients to assess and evaluate health questions and concerns, including screening the illness, facilitating a provider visit when necessary and giving patient self-care advice when appropriate.
• Develop an assessment based on the conversation with the patient and information within the medical record.
• Determine level of care and timeliness needs of visit i.e., emergency room, same day, this week, next week, etc.
• Schedule routine and acute appointments for patients based on their healthcare needs.
• Monitor patient flow in the clinic to ensure patients receive all recommended services in a timely manner.
• Exercise nursing skill and care to advise patients according to nationally-recognized triage protocols
• Respond with the appropriate standard of care for specific patient cases and document triage assessment, care plan and instructions, follow up notes, provider input and patient responses in the electronic medical record (Athena).
• Manage prescription refills per protocol.
• Answer and address clinical questions sent by patients via the patient portal.
• Use sound judgment in managing calls and effectively handle challenging situations both on the phone and in the office as needed.
• Review test results as they are received, collaborate with the provider if action is required, and communicate to the patient per provider instructions.
• Complete all other duties as assigned.

About Middleton Family Medicine

Our mission at Middleton Family Medicine is to Make Lives Meaningfully Better. To do this, we are continuously expanding our practice and its offerings to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring people infused with passion and motivated to succeed in an environment that is driven by a collaborative, patient-centric culture. We pride ourselves on our three differentiators that allow us to do what’s best for our patients: offering service 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. Come join us as we continue to grow by investing in our people, programs, and technology to deliver legendary customer service to our patients and to further our reputation as the provider, practice, and employer of choice!

Minimum Requirements:

• At least one year related medical experience required
• Active RN or LPN license required.

Qualifications and Skills:

• Excellent verbal and written communication skills
• Outstanding listening, observational, analytical, and problem-solving skills.
• Ability to work autonomously and as part of a team.
• Adaptable, flexible, and reliable.
• Ability to prioritize competing demands and responsibilities while under pressure.

Physical Demands and Requirements:

• Stand or sit for extended periods of time with the ability to push, pull, and reach
• Occasionally bend, sit, stoop, and stretch
• Occasionally lift and carry up to 20 lbs.
• Have full range of motion, including handling and lifting patients

Working Conditions:

• Professional office environment
• Contact with both clinical and non-clinical staff
• Work is subject to frequent interruptions and may be subject to angry or upset patients.
• Potential exposure to body fluids, blood-borne pathogens, loud noises, unpleasant odors, and toxic substances.

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Medical-Surgical
• Pediatrics
• Primary Care
• Wound Care

Physical setting:

• Outpatient

Standard shift:

• Day shift

Weekly schedule:

• Weekends as needed

Work Location: Hybrid remote in Beverly, MA 01915

Salary : $40 - $45