Customer Support Engineer

Hey future #Allstar,

We’re Allbound, a fast-growing, innovative, tech startup and our goal is to make businesses and partnerships run smoother and more efficiently through technology. The Allbound platform empowers companies to train, onboard, collaborate, and track deals and opportunities with partners. Simply put, we make it easy to work with partners, helping everyone stay on the same page.

Now that you know what we do, you’re probably wondering, what’s our culture like? We’re passionate about providing the best solutions for our customers, and that could not be accomplished without our team of #Allstars. We celebrate wins and losses together and take every opportunity to embrace challenges with optimism. Overall, we’re here to make a difference in the way people do business, all over the world. 

Think you’ve got what it takes to be an #Allstar too?

Allbound is seeking a Support Specialist for our Customer Support Team. This is a key member of our Customer Success team and will help support customers in their adoption and expansion of the Allbound product. This role will help the team provide exceptional support and education to our customers. 
 

EDUCATION AND EXPERIENCE

• At least two years’ experience in technical support
• Ability to navigate multiple web applications simultaneously
• Applying styles to website elements using CSS
• Understanding of JavaScript and its workarounds
• Preferred: 
  • Experience with Zendesk Support and Guides
  • Experience with working in SaaS company
  • Code management and keeping track of snippets
  • Quality assurance testing
  • Strong customer service and support background

SKILLS AND COMPETENCIES

• Ability to anticipate and articulate problems
• Well-organized and high attention to detail
• Ability to prioritize and recognize appropriate escalation points and processes
• Remain customer-focused and gain insight into customer needs
• Good communication skills, both written and verbal

PRIMARY RESPONSIBILITIES

• Helps identify and create Knowledge Base articles
• Providing customers with front-end support using HTML, CSS, JS
• Modifying user-facing features using jQuery
• Inspecting websites using browser developer tools to spot coding errors
• Troubleshooting features of the platform to solve end-user issues
• Ensure Allbound is operating with best-in-class support management 
• Solves and completes customer support tickets
• Work closely with other functional teams to ensure an exceptional customer experience
• Drives to achieve business objectives and meet quality, delivery metrics; achieves contractual service levels and agreements; and manages the delivery of solutions
• Improve overall efficiency by enhancing internal process

BENEFITS AND PERKS

• Competitive Compensation
• Unlimited Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Health Savings Account
• 401k with match
• Pet Insurance

Are you ready to become an #Allstar? We thought so, send in your application today.

Allbound is Proud to be an Equal Opportunity Employer

Individuals seeking employment at Allbound are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.