Regional Manager of Operations

AllCare Family Medicine is a fast paced rapidly growing multi-locational Primary Care office. We are currently seeking a talented individual for our Area Manager of Center Operations role. The role consists of providing overall leadership and management to center
staff including Lead MAs and Lead FOAs; assuring that center operations and decisions support the goals of excellent
patient care and customer service: working in a cross departmental and a multidisciplinary setting to plan and
implement changes to existing operational and business processes to meet current and future demands; executing
practice management protocols and continuous clinical quality improvement. Implements and interprets policies,
procedures, standards, and provides the center teams with ongoing communication, education and support.

Principal Duties and Responsibilities:

• Responsible for the oversight and management of multiple centers, travel 50% of the time or more as needed to successfully execute on responsibilities and oversee the centers.
• Regularly reviews patient feedback data and performance of system and trends; monitors patient satisfaction scores, trends response rate, works with center teams on ways to increase response rate, and ensures field teams are equip with the tools to drive patient satisfaction.
• Manages center staff and MA/Front desk leads; responsible for the team’s quality of work, providing support and guidance, and handling of personnel action.
• Works closely with physicians and medical directors to support clinical needs.
• Continual development of team; completing performance evaluations, supervisory decision, and disciplinary action.
• Regularly monitors financial and KPI performance and implements action plans to address areas of opportunities.

Ideal Candidate Traits:

• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Can keep up in a fast-paced environment by facing tasks and challenges with energy and passion.
• Has a contagious and positive work ethic, inspires others to perform at their best.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.

Qualifications:

• Multisite management and leadership
• 3 – 5 years of leadership and management experience in a healthcare operations environment.
• Strong communication and analysis skillset
• Strong problem-solving skillset.
• Knowledgeable about Microsoft office products, EMRs and Practice Management systems.

***Will be responsible for managing 10-15 AllCare sites located in state. Please review website for a full list of locations.****

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Medical management: 2 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road