What are the responsibilities and job description for the Airport Concierge position at Alliance Ground International?
Job Description:
Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada. The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.
The Concierge Agent is responsible to provide meet-and-greet services to our clients, assisting them with every part of the airport process. Demonstrate excellent customer service making sure that every client experience is absolutely a positive one, and that their needs are meet in a manner that reflects positively on the company.
Responsibilities:
- Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination.
- Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.
- Assist with check-in and ticketing.
- Assist with baggage collection or drop-off.
- Assist clients with connecting flights as needed.
- Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
- Assist with arranging for pre-boarding flight.
- Communicates with the Guest Experience Center (GEC)
- Develop and maintain professional rapport with regulating agencies and airlines within the airport.
- Exhibit upmost confidentiality with clients and client information.
- Maintain strict adherence to escorting protocol within the airport.
- Utilize Airport Butler systems to manage service details and communicate with clients.
- Perform other duties as assigned.
Required Qualifications:
- High School Diploma or equivalent.
- Must possess current authorization to work in the US, and a valid driver's license.
- Must own smartphone with a mobile operating system of (Android) 5 or (Apple) 11 and be willing to download apps required by ATS/Airport Butler for operational and data privacy purposes - partial reimbursement of service plan will be paid monthly.
- Excellent written and communication skills.
- Must wear company uniform as outlined and conform to all grooming standards.
- Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
- Must be able to stand and walk for long periods of time and lift to 70 lbs.
- Ability to work under pressure with a minimal supervision.
- High proficiency of computer and smartphone skills, including smartphone applications.
- Ability to read and interpret documents such as operating and procedural manuals.
- Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
- (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience.
Preferred Qualifications:
- Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.
- Demonstrated ability to solve problems proactively and creatively.
- Demonstrated ability to collaborate with other employees to overcome abnormal situations
- High level of cultural awareness.
- Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations.
- Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
- Adapt to an ever-changing environment and be resilien.t
- Multi-lingual is a plus.
Airport Butler is owned and operated by Airport Terminal Services. Learn more about ATS at www.ATSSTL.com.
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
