What are the responsibilities and job description for the Customer Service Representative position at Alliant Coffee Solutions?
About us
Alliant Coffee Solutions is a company in Edmonds, WA. We are engaging, customer-centric, fast-paced and our goal is to Find the right person to fit in with our family owned business.
Our work environment includes:
- On-the-job training
- Casual work attire
- Food provided
Alliant Coffee Solutions
Customer Service Representative
Job Description
We are a high profile coffee company seeking a well-organized, energetic, and detail-oriented individual to serve as a Customer Service Representative. This position includes maintaining customer and vendor relationships and communication, order processing via phone, online and e-mail, resolving product and service questions, mailing, and accounts receivable assistance.
We have a small office located in downtown Edmonds and offer many perks including a stocked coffee bar and a beautiful location. The industry connections that can be made at Alliant Coffee Solutions make this position an excellent career move.
We are looking for someone full-time, Monday – Friday, 7:30 a.m. – 4:30 p.m.
Requirements:
- 2 years of experience in customer service
- Highly organized and self-motivated
- Excellent communication skills – both written and verbal
- High proficiency in Microsoft Office, especially Excel and Outlook
- Positive attitude and genuine desire to help others
- Excellent communication skills and professional phone etiquette
- Ability to multitask (enter notes into the system while carrying on a conversation)
- College degree is a plus
Duties:
- Managing customer and vendor accounts including order processing, billing, and detailed records
- Create new customer accounts and resolve customer issues
- Be the first in line for client inquiries over the phone and have excellent judgement on when and who to refer clients to for more information.
- Manage a high volume of inbound calls from existing clients and new customers
- Communicate quickly and professionally to customer questions and concerns
- Demonstrated ability to establish and maintain effective relationships with customers
- Accounts receivables including sending statements, invoice copies, and inquiring on payment status for past due invoices while keeping thorough notes of contact
- Maintain customer records by clearly and consistently updating the database
Job Type: Full-time
Job Types: Full-time, Temporary
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Edmonds, WA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Associate (Preferred)
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location