Collector

We are RS Group.
RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.
Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.
We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.
Footnote: RS Group Brands: RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

Collector
Job Description

• Make collection calls in a fast-paced goal-oriented Accounts Receivable Collection department and meet daily outbound call quota.
• Answers accounts receivable phone inquiries and support the customer/business as needed.
• Answer customer e-mails and provide customer correspondence as required and update notes.
• Account reconciliations and provide solutions to debt delinquency.
• Support our internal sales staff with inquires based on our customer Account Receivable.
• Research, processes, and implement effective solutions to customers claim(s) of discrepancies.
• Support daily processes, procedures, and policies.
• Process/Follow-up on promise payments.
• Submits journal entries based on current policy in place.
• Requests customer refunds and sales tax credits
• Other duties upon request.

Location: Fort Worth, TX
Remote/Office Location/Hybrid: Hybrid
Employment Type: Full Time
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About the role
This position is a collector position to collect on past due customer accounts. Role will be taking inbound calls for collection queue and making outbound collection calls. Daily support will be working with our internal and external customers while resolving customer discrepancies and providing resolutions for our customers. The key to this role is to support the business while reducing our aged debt.

What we’re looking for
Essential:

• Basic Computer skills
• Excellent communication skills
• MS Office 365 knowledge/experience
• Organizational skills and written communication
• SAP Knowledge
• Account Reconciliations
• Collection AR experience
• Follow up and organizational skills
• Outlook

Desirable:

• Receivables Intelligence
• Five9
• Negotiation skills

A bit about you
I have a mindset and willingness to work collaboratively, solving problems and helping our valued customers to solve their problems to continue a business relationship for years to come. I am result focused individual which believes in honesty and integrity. I trust employees to do what is best for the business and being empowered to make wise decisions. Sharing knowledge is critical to our success. I am open minded and will address my employee’s concerns while holding them accountable. I am looking for a self-starting team player who is eager to gain expertise, learn about the business and support our customers with a positive attitude. As we continue our journey through a shared service environment, we need someone who can accept change and challenges while focusing on quality, productivity, and improvement while getting the job done. Excellent communication skills – the skill to relay information quickly and efficiently is important

• Growth mindset – having the ability to never stop learning and looks at failures as challenges to learn and improve.
• Teamwork – to collaborate with other people, support, and respect everyone, and adapt to new changes

Are you ready to explore the possibilities?

Equal Employment Opportunity Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.
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Job Type: Full-time