Desktop Support Specialist

We are looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. Provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. You will be interfacing with users, therefore you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

As a Desktop Support Specialist you will

• provides desktop and remote technical support to users on end user hardware.
• Configure laptops, desktops, tablets, and other devices.
• Support peripherals, including printers, scanners, and other devices.
• Troubleshoots laptop/desktop PC problems.
• Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
• You will be interfacing with users, therefore you should be articulate in your communications.
• You will need to explain technical intricacies to end users in a way that is easily understood.
• You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

Qualifications:

• 2 years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite
• Experience using ticketing system (preferably ServiceNOW)
• Previous Desktop experience
• Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
• Strong customer service and end user equipment support skills
• Strong written and oral communications
• Ability to work independently and as part of a team.
• Proven troubleshooting skills.
• Ability to work under pressure

Keys for Success

• Team Member: You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support!
• A Natural Problem Solver: You enjoy games, puzzles, and word problems. You enjoy solving problems and thinking critically on your feet.
• Communication: You know how to earn trust and communicate in a clear, concise, and relevant fashion. You know the more effectively you communicate, the stronger your professional relationships and collaboration can be!
• Service Mentality: You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion!

Hourly rate: $18.00 - $21/hr

Job Type: Temp-to-hire

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $21