Job Posting for Network Control Center Operator I at Allied Universal
Adesta, an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced, dynamic, and diverse environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.
Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.
ESSENTIAL DUTIES AND FUNCTIONS
Monitoring of customer’s wide variety of networks
Coordinate with technicians, customer & vendors to resolve issues in timely manner to maximize system up time.
Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
Maintain Daily Activity Log including tracking and notification of persons visiting remote site locations
Perform subscriber radio control functions as needed
Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
Initiate disaster recovery phone reroutes as needed.
2-year college degree preferred. High School Graduate or equivalent required.
Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
Strong data entry skills and proficient with Microsoft Word, Excel & Access.
An acceptable equivalent combination of education and experience will be considered.
Must have strong customer service and interpersonal skills
Possess strong attention to detail
Proven ability to execute multiple tasks efficiently and effectively
Ability to be flexible and handle change in a dynamic operations center environment
Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports. Should possess good customer service abilities along with refined grammar skills. The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
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