Patient Care Liaison

Department: 16001230 Risk Management
Shift: Day (United States of America)
Hours: 40
Contract:
Weekend Rotation:
Job Profile Summary: Serves patients and families by listening, investigating and providing follow-up to concerns, complaints and grievances. Assists with responses and interactions with regulatory agencies.
Job Description:

Principle Responsibilities

• Serves patients and families.
  • Listens, investigates and works to provide resolution.
  • Authorizes financial accommodation.
  • May oversee processes and procedures providing recommendations and revisions.
  • Responds to care concerns as required by Centers for Medicare and Medicaid Services (CMS) of Participation.
• Serves as a resource to internal and external customers.
  • Collaborates on managing concerns and conflicts.
  • Creates and analyzes data.
  • Assists with investigations and surveys by external agencies.
  • May lead and participate on committees.
• Other duties as assigned.

Job Requirements

• Bachelor's degree in Nursing, Health Care or related field; employees hired into the position prior to April 2012 are grandfathered in without degree requirement required
• 2 to 5 years experience in customer service preferred
• 2 to 5 years experience in direct patient care preferred
• Licensure or certification applicable to degree

Leadership Capabilities

• See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
  • I know where Allina is going and how my role fits into this picture
  • I capture important lessons and share them to foster innovation
  • I am good at anticipating the implications of my decisions
  • I understand and apply the disciplines of continuous improvement
• 
  Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success.
  • I help my team connect to the broader mission
  • I see and fulfill my role in motivating the team around me
  • I celebrate success and help my partners see what is possible with change
  • I call out and address unexpected roadblocks or problems
• 
  Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves.
  • I role-model self-care and ongoing development
  • I share my knowledge and coach others to foster growth and success
  • I demonstrate enthusiasm for learning
  • I candidly advocate for the resources I need
  • I support my colleagues in their development and growth
• 
  Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.
  • I take ownership of outcomes and fulfillment of goals
  • I facilitate adjustments to assure positive results
  • I work with a sense of urgency, concern and determination
  • I use well-grounded approaches to create sustainable solutions repeatedly
  • I engage and foster improvements to impact safety, quality, and efficiency
• 
  Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together.
  • I consider how decisions might impact my colleagues
  • I am generous in my commitment to supporting the needs of my partners
  • I respect others’ opinions, praise good work and encourage all team members to be involved
  • I seek common ground and work to create mutually beneficial outcomes

Functional Competencies

• Functional Knowledge: Recognized expert in his/her field.
• Problem Solving: Assesses circumstances using experience and a variety of information gathered.
• Communication Skills: Communicates at a high level and is able to negotiate on a broad spectrum of matters.

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description: