What are the responsibilities and job description for the Host/Hostess position at Alodias Cucina Italiana?
Responsibilities:
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their tables and provide them with menus
- Assist with seating arrangements to ensure efficient use of dining space
- Answer phone calls and take reservations or provide information to callers
- Manage the waitlist and notify guests when their table is ready
- Maintain a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth dining experience for guests
- Handle guest inquiries, requests, and complaints in a professional and courteous manner
- Provide excellent customer service by anticipating guest needs and exceeding their expectations
Qualifications:
- Previous experience in a hospitality or customer service role preferred
- Strong communication skills, both verbal and written
- Knowledge of restaurant operations and procedures
- Familiarity with POS systems, such as Aloha POS, is a plus
- Ability to multitask and work in a fast-paced environment
- Excellent guest relations skills, with a friendly and welcoming demeanor
- Strong phone etiquette and ability to handle high call volumes
Note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Job Type: Part-time
Pay: From $9.00 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
Physical setting:
- Upscale casual restaurant
Shift:
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Relocate:
- Lexington, SC 29072: Relocate before starting work (Required)
Work Location: In person