What are the responsibilities and job description for the Front Desk Agent position at Aloft Delray Beach?
The Aloft Delray Beach Hotel is seeking an energetic and dynamic Front Desk Agent to assist with checking guests in an out of the hotel, assist guests with inquiries, problems and complaints, and be responsible for receiving guests’ payments and for balancing cash at end of shift. Front Desk Agent will become familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and make sure keys are handed back on guests' departure.
To ensure success, Front Desk Agent will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $15