Customer service coordinator

The Customer Coordinator is responsible for managing customer inquiries, coordinating communication between departments, and ensuring that customers have a positive experience with our company.

Key Responsibilities :

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Coordinate with internal teams (e.g., sales, support, operations) to ensure timely resolution of customer issues.
• Maintain and update customer records in the CRM system.
• Provide accurate information to customers regarding products, services, and policies.
• Follow up with customers to ensure satisfaction and identify opportunities for improvement.
• Assist in the development of customer service procedures, policies, and standards.
• Generate reports on customer interactions, feedback, and trends.
• Help manage customer feedback and complaints, escalating to higher management when necessary.
• Support special projects and initiatives related to customer experience.

Qualifications :

• High school diploma or equivalent; bachelor's degree preferred.
• 1-3 years of experience in a customer service, support, or coordination role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.

What We Offer :

• Competitive pay
• Opportunities for professional development and growth

Additional information :

Employment type : Part-time

Last updated : 2024-09-11