What are the responsibilities and job description for the IT Service Desk Manager position at Alois LLC?
Job Description
Client: Home Improvement Domain
Title: IT Service Desk Manager
Location: Madison, WI
Duration: FTE
Overview
Client is seeking an on-site IT Service Desk Manager in Madison, WI, to be responsible for managing the delivery of end user technology and services, and facilitating request and incident management across the information technology organization. Reports to Chief Information Security Officer (CISO).
What You'll Do:
Manage incident and request management processes to ensure timely and effective delivery of L1/L2 end user services and resolution of incidents.
Focus on reducing incident mean-time-to-resolution to mitigate business impact.
Prioritize requests and incidents based on business criteria of urgency and impact.
Develop and manage incident management escalation processes.
What You'll Bring:
BS or BA in information systems, computer science or related field.
7 year hands-on technical experience.
5 years managing Service Desk for midsized or large company.
Salary : $100,000 - $110,000
