Salary Job Openings

Customer Care Specialist – Full Time

Alpha Foundations
Tallahassee, FL Full Time
POSTED ON 1/5/2024 CLOSED ON 1/25/2024

Job Posting for Customer Care Specialist – Full Time at Alpha Foundations

Company Description


Alpha Foundations, A Groundworks Company, specializes in helping homeowners with their foundation repair, crawl space, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the state of Florida. With fully trained technicians, industry-leading products, and nationally backed warranties, Alpha is here to restore your foundation or crawl space.


Job Description


Job Purpose

The Service Coordinator is responsible for providing uncompromised service and administrative support to our internal and external customers.

This position will be responsible for daily follow-up with customers and account management.

Customer Care Specialist may have to travel for special projects to other branches (travel is typically less than 10%)

Duties and Responsibilities

  • Book proactive service appointments and sales service plans for existing customers.
  • Manage escalations of calls and route calls to appropriate leadership.
  • Answer customer questions and provide follow-up as necessary.
  • Generate and maintain reporting information.
  • Attend and complete required trainings and meetings.
  • Other duties as assigned by management.

Qualifications


Qualifications

  • High school diploma or GED preferred.
  • Previous call center experience preferred.
  • Ability to work well under pressure.
  • Positive “can do” attitude.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work various schedules including evenings, nights, and weekend hours.

Working Conditions

Office environment with medium level noise. May be required to travel to worksites or other brand locations.

Physical Requirements

Talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data.


Additional Information

  • Looking for a fun and energetic individual with experienced customer service skills
  • Reliable transportation
  • Available Monday through Friday from 8-5
  • Starting Pay: $18 – Hourly

#INDGW

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Salary.com Estimation for Customer Care Specialist – Full Time in Tallahassee, FL
$43,648 to $60,301
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