What are the responsibilities and job description for the Front office Customer Service Representative position at ALPHACAT CONSULTING LLC?
We are looking for a reliable Front Office Customer Service Representative to support our Company. The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Responsibilities:
● Identify and assess customers’ needs to achieve satisfaction
● Ensuring that customers are satisfied with products or services
● Follow communication procedures, guidelines and policies
● Attracts potential customers by answering product and service questions and suggesting information about other products and services
● Letting customers or clients know about additional products or services
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Serves customers by providing product and service information and resolving product and service problems
● Provide accurate, valid and complete information by using the right methods/tools
● Keep records of customer interactions, process customer accounts and file documents
Qualifications & Requirements:
● High School or equivalent
● Positive attitude
● Strong work ethic - the person who goes the extra mile whenever possible
● Commitment to teamwork - take personal responsibility for creating a positive work environment
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Ability to multitask, prioritize, and manage time effectively
● Interpersonal and customer service skills
● Analytical and problem-solving skills
● Attentiveness and patience
About Alphacat Consulting LLC:
Alphacat Consulting LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB), holding certification from the Small Business Administration Center for Verification and Evaluation (CVE). Our proven record of excellence shines through as we support numerous governmental agencies with our consulting services, particularly in the development of acquisition documentation. We offer valuable insights and assistance throughout the entire Acquisition Life Cycle of a program.
Additionally, our expertise extends to providing scheduling, cost estimating, and financial support, ensuring meticulous planning, tracking, and management of costs, schedules, and performance. By leveraging metrics, we effectively minimize risks and capitalize on opportunities during program execution. Trust Alphacat Consulting LLC to lead your projects to success.
Job Types: Full-time, Part-time
Pay: $16.28 - $19.60 per hour
Expected hours: 12 – 14 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Macon, GA 31217: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20