Logistics Coordinator

DESCRIPTION OF ESSENTIAL DUTIES:

•  Manage day-to-day order to cash activities involving customer service support of assigned accounts for Alphia manufactured product, including order entry, production and inventory reporting, and price accuracy.
•  Work directly with Customers/Brokers/Sales by telephone, electronically or face to face.
• Assist in developing clear lines of routine customer communications by utilizing operational records and reports. Review and report on customer metrics, including attainment, fill rates, and on-time delivery and production scheduling.
• Obtain and evaluate all relevant information to handle customer inquiries, resolve issues thru partnership with broader supply chain and sales organization.
• Support customer service department activities, including but not limited to customer visits, customer engagement activities & trade shows where applicable.
• Work with sales personnel to coordinate account requirements, maintenance & updates as to daily running of the business. Assist with onboarding process with new items & customers as assigned.
• Identify opportunities for improved customer relationships & internal efficiencies by getting to root cause of issues, develop and implement solutions.
• Ensure that various departments within Alphia are apprised of new and/or revised customer product specifications & operational requirements.
• Travel as needed to visit with customers and attend trade shows.
• Work with confidential and propriety information. Ensure confidentiality is maintained.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: (To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required).

• Education level: high school diploma and/or GED required. Bachelor preferred.
•  Experience: One to Two years customer service, ideal if cross functional leadership included in experience.
•  Develop and maintain interpersonal relationships, think creatively, manage risk, and the curiosity for continued growth in industry and within the profession.
• Proficient in MS Office software, especially Excel, Word, and PowerPoint
•  Willing to work in a team environment and contribute to group goals.
•  Excellent communication skills. Must demonstrate effective oral and written communication skills and the ability to work cooperatively with staff inside and outside the department.
• Ability to receive and provide instructions in a positive manner.
• Basic math skills to include ratios, percentages, addition, subtraction, etc.
•  Demonstrated ability to handle multiple projects and details simultaneously.
• Ability to travel to trade shows and customer meetings frequently.

Salary : $16