Field Technican - Desktop Support

We are seeking a skilled Field Technician to support our efforts in Seattle, Washington.

ALQIMI is a global information technology solutions company based in Washington DC, USA with offices around the world.  For more than 20 years, ALQIMI has operated in demanding government agency and commercial environments delivering a wide range of cutting-edge IT solutions enabling these organizations to surpass their missions and goals.  ALQIMI’s domain expertise includes large-scale enterprise computing, healthcare IT, big data software development and artificial intelligence.  

Today, ALQIMI is a combination of veterans, linguists, nurses, analysts, scientists, developers, designers, engineers and financiers that can bring unique perspectives and experiences to problems and opportunities. In all, ALQIMI has 100 professionals directly addressing client needs or developing, designing and engineering its software products.

What you will be doing:
The Field Technician primary will provide Tier 1 & 2 desktop user support and LAN Administration.

• Provide Tier 1 & 2 desktop user support
• Provide support for HUD’s Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite.
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
• Install workstation software and hardware- locally and via remote.
• Diagnose and resolve LAN configuration problems.
• Evaluate and diagnose cabling, software, and hardware problems.
• Install and support of telecommunications hardware.
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades – both hardware and software.
• Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support.
• Perform field office visits
• Perform root cause analysis
• Perform desktop/server decommissioning
• Documentation of standard IT processes and procedures.

• 5 to 7 years of experience relevant work experience
• Relevant Microsoft Certifications