Technical Support Specialist

POSTED ON 11/2/2022 AVAILABLE BEFORE 2/23/2023
ALT Technical Hired Organization Address Syracuse, NY Full Time

Job Posting for Technical Support Specialist at ALT Technical

ALT Technical is seeking a Technical Support Specialist for our Syracuse office.

Your Responsibilities

  • Respond to monitoring alerts and customer initiated tickets
  • Document, track and monitor the problem to ensure timely resolution
  • Demonstrate an excellent customer service skills and attitude
  • Provide reliable technical support
  • Monitor internal platforms utilizing monitoring tools
  • Strictly manage assigned schedules such as maintenance window
  • Consistently follow documented procedures and guidelines related to monitoring systems and platforms
  • Understand how systems and platforms operate and interact
  • Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
  • Maintain equipment inventory records and infrastructure topology documentation
  • Required to perform shift work and/or may be required for on-call coverage and/or after-hours support

Minimum Qualifications:

  • Knowledge of Apple systems (configuration, troubleshooting, maintenance)
  • Knowledge and experience with Networking equipment (configuration, troubleshooting, maintenance)
  • Ability to multitask and prioritize
  • Good communication skills (English) and capacity to work in a team environment

Job Type: Full-time

Pay: $35,100.00 - $46,400.00 per year

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Syracuse, NY 13211: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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Salary.com Estimation for Technical Support Specialist in Syracuse, NY
$55,915 to $75,616

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