What are the responsibilities and job description for the Director of Operations position at Altice USA?
Overview
Altice USA is about connections. We connect our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.
Responsibilities
The Director of Operations develops and/or supports efforts directed at motivating the field operations team to achieve corporate goals. The Director of Operations also sets the direction for the entire operations team.Responsibilities- Motivates the operations and engineering team to achieve corporate operations and engineering goals
- Identifies and applies best practices or benchmarks of excellence
- Develops and maintains relationships with peer group within the field (Marketing, Customer Care, Sales, Human Resources, etc.)
- Develops and maintains relationships with the local core business operations and engineering peer group
- Participates in corporate meetings to set operations and engineering strategies and goals
- Represents operations and engineering interests at meetings and planning sessions
- Implements corporate operations and engineering strategies and goals
- Ensures corporate and regional operations and engineering strategies and goals are achieved through the effective utilization and motivation of operations and engineering support professionals
- Works with the local training coordinator and Suddenlink Business Services to ensure training needs of the operations and engineering team are met
- Resolves operations escalations as necessary
- Communicates operations issues and solutions to the System as appropriate
- Sets direction for and maintains focus of direct reports
- Conducts periodic reviews with direct reports
- Controls expenses while maintaining or exceeding
- Other duties as assigned
Qualifications
Qualifications- A Bachelor's degree in Business Management or a related field
- 5 years business background involving operations and engineering demonstrating progressive leadership positions
- Knowledge of communications industry
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong people management and coaching/motivation skills
- Ability to mentor and assist direct reports
- Administrative and supervisory skills
- Ability to prioritize and perform multiple tasks
- Strong organizational skills
- Strong leadership and motivational abilities
- Strong negotiation, problem solving and analytical skills
- Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
- Ability to read, write and communicate orally
- Ability to use reference materials and prepare and analyze data
- Ability to use a PC, keyboard calculator, fax and other standard office machines
- Ability to sit/stand for extended periods of time
- Knowledge of structured cabling (Cat. 3, Cat. 5, etc.) preferred
- Bi-lingual proficiency preferred in some locations
- Knowledge of structured cabling (Cat. 3, Cat. 5, etc.) preferred
- Bi-lingual proficiency preferred in some locations
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.
