Wine Club Associate

Summary: Contributing to the health and success of the wine club by providing excellent customer service to new and ongoing members both on the floor and in the administrative office. Assist the Wine Club Manager, tasting room team, and restaurant team with daily tasks, ensuring that the member and guest experience matches the elevated vision of the winery.

Duties & Responsibilities:

• Maximize growth, retention and revenue obtained from wine club by maintaining a welcoming and flexible relationship with new and ongoing members, while adhering to the brand and needs of the business.
• Ensure positive customer experience by performing accurate and regular maintenance to member accounts with POS and wine club management system.
• Maintain constructive, personal relationships between wine club members and business through ongoing communication in regard to individual accounts.
• Maximize monthly revenue by regularly contacting delinquent accounts to receive updated account information and capture funds.
• Respond to all member inquiries in prompt and professional manner, whether via phone, email or in person.
• Respond to membership cancellation requests with empathy and alternative options with the goal in mind of retaining patronage.
• Contribute to planning and executing wine club events.
• Assist tasting room and restaurant with all wine club needs as they arise on the floor.
• Represent wine club department and provide services on the floor during weekends, holidays, and other peak business hours.

Professional Attributes

• Energetic, detail-oriented, and self-motivated team player offering strong problem resolution abilities, communication skills, organizational skills, and customer service skills with focus on client relationships.
• Technologically proficient with administrative software and platforms, preferably with experience working with OrderPort and/or similar winery solution platforms.
• Ability to prioritize tasks based on daily needs of the business.
• Ability to focus and maintain high level of customer service in a high traffic environment.
• Positive attitude with ability to build relationships that foster brand loyalty, as well as a positive work environment.

Working Conditions

• Part-time and/or full-time position, depending on experience.
• Flexible schedule based on needs of business with required weekend availability.
• Sitting and looking at a computer for long periods of time.
• Standing for long periods of time.
• Lifting a case of wine amounting up to 45 lbs

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Wine Club: 2 years (Preferred)

Work Location: In person

Salary : $17 - $20