Power Field Service Tech Class I

Working Hours/Days

Overview

POSITION SUMMARY: Perform service repairs and preventive maintenance; provides superior service and represents Altorfer’s professional image.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• Ability to properly and completely fill out all service reports, PM checklists and timecards within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
• Ability to use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis. 
• Effectively communicate job status to customers and office personnel.
• Works in an efficient manner at customer’s jobsite, in the shop, and when driving to location or shop.
• Perform complete visual inspection of Cat and non-Cat engine and generator sets and notes deficiencies as part of preventive maintenance service.
• Perform ATS level 1 type service. 
• Capable of component changes with the exception of fuel injection pumps and cylinder heads, using prescribed D&A guidelines, on all makes and models.
• Capable of basic troubleshooting using prescribed guidelines and documentation.
• Inspect belts, hoses and all components for signs of leakage or improper operation.
• Change oil and filters.
• Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
• Responsibility for after hours call outs. When accepting a call – technician is required to perform complete repairs – with the same quality and outcome as regular business hours. Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.  
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
• Use safe working practices.
• Redo or excessive labor does not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse. 

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

• Minimum four years of electric power generator experience.

SKILLS/ABILITIES:

• Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field. 
• Must be able to work independently. 
• Ability to use resources for information (when written documentation is not available)
• Has good decision making practices and ability to follow directions.
• Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel. 
• Must have good organizational skills and ability to write technical reports. 
• Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word, Excel and email.

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIORNMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

F

Climbing

F

Stooping

F

Kneeling

F

Crouching

F

Crawling

F

Reaching

F

Standing

F

Sitting

F

Walking

F

Grasping

F

Repetitive Motion

O

Keyboarding

F

Pulling

F

Lifting

F

Pushing

F

Up to 25 lbs.

F

Up to 25 lbs.

F

Up to 25 lbs.

F

26-50 lbs.

F

26-50 lbs.

F

26-50 lbs.

F

Over 50 lbs

F

Over 50 lbs.

F

Over 50 lbs.

F

Subject to both inside and outside conditions

A valid driver’s license is required for this position.