Commercial Account Manager

Summary of the role:

Are you the next Commercial Account Manager we are looking for?

• You will manage the commercial relationships and revenue generation of a portfolio of existing customers in cooperation with the ITAM and Customer Solutions team in order to maintain a high standard of customer satisfaction and profitability.
• You will develop Amadeus customer accounts, contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with the customers.

In this role you’ll:

• Retain and grow existing market shares and revenues:
  • Adopt a consultative approach
  • Identify specific requirements and expectations for existing clients
  • Follow-up with Customer Experience and ensure that customer satisfaction is increased
  • Identify new opportunities and propose solutions to improve customer profitability/efficiency.
  • Develop customized account and Account Development Plan (ADP) for each client and update CRM with all opportunities related to customers
• Manage all commercial matters related to accounts:
  • Execute & process the operational requests received from key customer
  • Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
  • Work with ITAM or Customer Solutions to retain and grow IT portfolio
  • Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
  • Work closely with Commercial Operations to get business case approval for renewal and development of market share
• Understand business needs in order to build strong relationships, develop share of wallet, sell and implement Amadeus solutions-with support of ITAM / Customer Solutions when needed and relevant depending on cases with existing customers.
• Maintain a high level of understanding of the current product portfolio and benefits of specific products for each targeted customer segment. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.)
• Ensure external communication specific to their current accounts to top management in alignment with the agreed communication plans.
• Provide inputs and feedback to the Segment Marketing Customer Solution teams in order to prepare and adjust the communication plan.

About the ideal candidate:

• Education: University degree in Business Administration, Information Technology, Computer Science, Engineering
• Relevant Work Experience: Minimum 5 years’ experience in IT solutions sales, marketing, account management and/or project management in a commercial and business environment; preferably in the Travel industry on Travel IT solutions and ideally Amadeus.
• Business Understanding: Has a good understanding of the Travel industry, digital trends and Amadeus role
• Skills:
  • Computing: Software project management / Agile; systems architecture / programming skills are a plus
  • Languages: English fluent - Spanish is a plus
  • Specific Knowledge: Sales, negotiation, consultative selling, problem solving, influencing
  • Other: Relationship builder, inclusive and result driven mindset

What we can offer you:

• The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
• Skills development and opportunities to try new ideas
• A global diverse work environment

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply.

Are you the one we are looking for? Apply now!

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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