Administrative Assistant

POSITION OVERVIEW

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

JOB REQUIREMENTS

• Strong oral and written communication skills. Must be accustomed to answering incoming phone calls with a pleasant demeanor and either directly addressing the need, or forwarding calls according to client need/s.

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  Demonstrated advanced skill using Microsoft Office

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  Proficient knowledge of Microsoft Dynamics

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  Excellent organizational/administrative skills

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  Ability to multi-task in a fast paced environment

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  Customer service orientation, with a strong problem solving

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  Ability to learn new software and product lines quickly.

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  Proficient with inventory control and procedures

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  Pack and process UPS / Fed-Ex shipments utilizing online web portals
  
• Ability to establish solid relationships with clients and vendors

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  Creates a positive work environment for all parties

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  Must be a team player and willing to take on new challenges

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  Familiarity with Field Service Technician dispatch and tracking

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  Supports Project Management SOP including invoicing, Set up and duties as assigned
  
• Additional duties as assigned

EDUCATION / EXPERIENCE

• Associate Degree or equivalent in business or related field
• Minimum of 2 years work experience in a high paced business environment
• Previous experience in a field service company preferred

ORGANIZATIONAL ALIGNMENT

• Reports to the Branch Leadership as assigned
• Works closely and collaboratively with Service Manager, Project Manager, and Technical Services Team.
• Works closely and collaboratively with the sales and account teams supported

COMPENSATION AND BENEFITS

• Pleasant, non-smoking environment with a competitive salary
• Comprehensive benefits package including medical and dental
• Paid sick, vacation, and holiday time
• 401k plan
• Compensation based on qualifications and experience