Website Content Manager

At Amarillo College, our students are the priority. It is our mission and our responsibility to enrich their lives by helping them identify an educational pathway that will lead to success in life. It is therefore required that every team member, regardless of job title or duties, be responsible, first and foremost, for assisting students in every way.

We are currently seeking a Full Time Website Content Editor who will adhere to the aforementioned mission statement, and who will work closely with stakeholders across the college to deliver the best possible digital experience to the end user while upholding brand, compliance, style and SEO guidelines. This includes writing and managing digital content, communicating technical information, advocating for the user, and improving and maintaining SEO best-practices across the domain. This job is located in Amarillo, Texas.

GENERAL QUALIFICATION REQUIREMENTS

EDUCATION:

• Required: Bachelor’s Degree
• Preferred: Master’s Degree

EXPERIENCE AND TRAINING:

• Required: Two (2) years’ of experience creating and managing content for an internal corporate team or an agency working with diverse groups of clients. Extensive CMS experience.
• Preferred: Higher Ed website content management.

JOB DUTIES AND RESPONSIBILITIES:

• Work closely with the Communications and Marketing department and other members of the Web Content Team (Website Project Manager, Website Art Specialist, and Web applications Developer);
• Manage content across the AC site while meeting stakeholder expectations;
• Be an expert on user behaviors and quickly and consistently make content updates that give users the best possible experience on the site;
• Keep content up-to-date through regular, effective communication with all College departments to acquire accurate information to be implemented on the site;
• Communicate complex departmental and curriculum information in a way that the user can easily understand;
• Incorporate SEO data and keyword research into content strategies across the domain;
• Work across teams and departments to strategize and implement SEO content to improve the user journey through the site to accomplish their objectives;
• Write, and edit copy including but not limited to: User guides and FAQ’s, chat bot resources, step-by-step instructions for complex processes including registration, descriptions of academic and institutional programs, blog posts, SEO tags (headers, titles, meta-descriptions).
• Keen eye for details and a strong grasp of English language and grammar;
• Create new web pages and manage existing pages within a content management system, using best-practices;
• Exhibit professional behavior while assisting with the needs of students, faculty, staff, visitors, and co-workers;
• Participate in and complete performance assessments/evaluations as assigned;
• Perform other work related duties as required; and
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to deal with people in a professional manner.
• Ability to handle stress and remain calm.
• Ability to interact with all levels of Amarillo College personnel, community and management.
• Ability to work independently and as a team member.
• Ability to problem-solve via trial and error while finding and implementing effective new strategies.
• Excellent customer service skills.
• Communicate effectively both written and verbally.
• Commitment to create and maintain a warm and welcoming office and campus environment.
• Commitment to discretion and confidentiality concerning sensitive information at all times.
• Knowledge of college and department policies and procedures, safety rules and regulations.
• Must maintain a commitment to discretion and confidentiality concerning sensitive information.

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Work Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events as necessary).

Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, and filing cabinets.

Travel Expectations: Some travel may be required. Must adhere to the Amarillo College Travel Policy guidelines as written.

Salary: Amarillo College Staff Salary Schedule grade 10

Diversity and Inclusion Statement: Amarillo College is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our clients but also continue to deepen their skills and competencies to serve the full range of our customers.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Benefits

Amarillo College offers a rich benefits package, including medical, dental, vision, life, and disability coverages available through ERS. Amarillo College provides (at no cost to the employee) a long-term disability policy. In addition to retirement savings through TRS or ORP, the college offers the AC Benefit Plan 403(b) with a generous matching contribution. Employees and their dependents are eligible for reduced or free tuition for Amarillo College courses. Employees have free access to the fitness center located on the Washington Street Campus.