What are the responsibilities and job description for the Amazon Locker+ Customer Service Associate position at Amazon.com Services Inc.?
Amazon Locker Customer Service Associate
Job Overview
You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.
Duties & Responsibilities
- Receive, pick, and stow customer orders, process returns, and prepare for delivery.
- Assist customers with questions they may have.
- Work through problem-solving scenarios for customers.
- Maintain a clean, safe, and organized workspace.
- Manage responsibilities for a Locker location, including opening and closing site.
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
- Receive truck deliveries.
Some of your duties may include:
- Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation
- Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week.
- Safety. Your safety is important to us, so we provide safe working conditions.
- Surroundings. You'll be behind a counter, working with customers. Depending on the Locker site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
- Activity. You'll be on your feet for the majority of your shift, helping customers and sorting packages.
- Temperature. Our Locker locations are in comfortable, climate-controlled environments.
- Noise level. Sound levels are minimal, what one would expect in a grocery store.
- Dress code. Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
- Stay busy. You'll be engaged your entire shift, from organizing packages to chatting with customers.
- Unique Workplace. Locations can vary, so you may be at a grocery or other retailer.
- Schedule flexibility.Ideal for someone looking for a part-time role. Work up to 20 hours per week with flexible schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Learn more about .
- Shift options. Shifts follow various operating business hours (example: 8:30 a.m. - 9:30 p.m.). Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Find out more about our .
- Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about .
- Training. You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work.
- Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you.
- New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology.
- Customer Obsession. Making someone else happy actually makes your day.
- Quality is key. You have high standards and it shows in your work.
- Competitive wage paid weekly, with overtime for more than 40 hours
- 401(k) savings plan
- Holiday pay opportunities
- On-the-job training and skills development
- Employee Assistance Program
- Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.
You'll also need to be able to:
What it's like at Amazon Locker locations
Why You'll Love this Job
Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career growth - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker Associate, the following benefits are included:
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career growth - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker Associate, the following benefits are included:
Learn more about Amazon and .
Requirements:
How To Get Started
You can begin by applying above. If you need help with your application or to learn more about our hiring process, you can find support here: .
If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
You can begin by applying above. If you need help with your application or to learn more about our hiring process, you can find support here: .
If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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