L&D Specialist, Associate Training Automation (ATA)

• A completed Bachelor’s degree from an accredited university
• 2 years’ experience of Project management in a matrix organization
• Proven experience in HR/ development
• Demonstrable experience in a leadership role
• Experience formulating and implementing training/performance improvement strategies, technologies, methodologies, and procedures for standardization and delivery throughout the organization

The Associate Training Automation (ATA) team supports over 1 million level 1 operations associates with process path training. ATA owns programs that provide learning experiences across the associate learner journey which includes milestones such initial training, reinforcement training, veteran update training, coaching and retraining.

An ATA Learning and Development Specialist II (LPM) is expected to understand the business impact of associate learning programs, keeping scalability in mind given that the work can span up to seven business lines and nine regions. The LPM owns the life cycle of a learning product: from design, pilot, launch, sustainment and continuous improvement. The LPM is the primary program contact for operations leaders, business integration, field learning teams, and other frequent partners, such as AFT, process engineering, and ACES.

Key job responsibilities

• Work backwards from the business need and associate experience, meeting with stakeholders, inside and outside of GOLD, to define the roadmap. Make recommendations and decisions that impact development schedules and the success of their program.
• Partner with internal Instructional Designers (ID) or external vendor resources to build the proposed training, operating within broad parameters guided only by general goals and priorities from ATA leaders and stakeholders.
• Identify and evaluate potential risks or obstacles to providing optimal associate content with minimal direction, while also determining and executing appropriate corrective action.
• Once designed and approved by stakeholders, partner with field learning teams for product testing and piloting.
• Provide communication and documentation, ensures any issues are resolved in a timely manner with limited impact to the overall product or program, and operate with significant independence.
• Compile and present data to stakeholders, builds out a full launch plan to be communicated to and agreed upon by all involved. Executes launch plan in partnership with field learning teams, and measure the ATA product’s success.
• Implement mechanisms to collect data and feedback to share with stakeholders on a regular basis.
• Iterate content through the analysis of data and learner feedback collected, seeing the product through completion and re-launch of these iterations.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Bellevue, WA, USA | Chicago, IL, USA | Nashville, TN, USA | New York, NY, USA

The key leadership principles an LPM must demonstrate are: invent and simplify and deliver results, to create user-friendly, reliable, and scalable solutions for WWOps; bias for action and customer obsession, to respond quickly to both stakeholder and ID needs and changing operational requirements; and ownership, to manage the entire ATA product launch lifecycle with minimal oversight required.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,400/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.