• Completion of third-level education (i.e., university)
• 5 years relevant professional experience in contract operations
• 2 years’ experience managing people
• Proven attention to detail and excellent problem solving skills
• Strong verbal/written communication and presentation skills
Job summary
This position is open in any of our AWS offices, including, but not limited to, Seattle, Arlington, Austin, Dallas, Miami, and more. Amazon is proud to be a hybrid work company.
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can procure compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform.
The Contract Operations Manager will support a growing Contact Specialists team within America while maintaining their own individual contributor responsibilities. This candidate will partner with management within the Professional Services Sales, Legal, Delivery, Finance and Worldwide Revenue Operations teams to enhance the customer experience related to contract drafting, operations and support. Candidates must possess the ability to manage a team of analysts performing diverse work streams and be able to provide career development and coaching to their direct reports. The candidate will be expected to steer relationships with stakeholders in the region while partnering with leaders on the global team to ensure alignment. They will contribute to the creation and improvement of data & metrics that will have senior leadership visibility and be responsible for their team’s adherence to agreed upon service level agreements. Comfort working in an ambiguous space with changing priorities is necessary. The candidate should be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. They will be able to communicate analytical results, both written and verbally, in a clear and easy to understand way.
Key job responsibilities
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Manage a team of Contract Specialists responsible for contract drafting, negotiation and execution. Provide coaching and development where needed.
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Maintain their own individual contributor responsibilities with the ability to step in and draft, negotiate and resolve contract blockers as needed.
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Responsible for helping to shape the culture of the team and ensure adherence to team best practices.
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Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
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Drive continuous process improvement while developing relationships for long term solutions.
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Analyze data using Excel, Salesforce.com, and other data management/BI systems and report on it to org and stakeholder leadership in a concise and efficient manner so as to drive efficiency and change.
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Ability to work with minimal direction in a fast-paced and rapidly changing environment, while maintaining an independent and entrepreneurial mindset.
• Working knowledge of contracts
• The ability to guide and influence leadership
• Experience with stakeholder management
• Prior Operations experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.