IT Services Support Associate

Amazon Web Services, Inc.
Austin, TX Full Time
POSTED ON 1/25/2022 CLOSED ON 3/22/2022

What are the responsibilities and job description for the IT Services Support Associate position at Amazon Web Services, Inc.?

  • 1 years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
  • High school or equivalent diploma
  • Associate in Computer Science or related field or experience equivalent.
  • 1 years of experience in help-desk or desk-side environment
  • Experience in Windows, Mac OS environments
  • Strong verbal skills proven ability to communicate with technical and non-technical staff
  • Ability to work both independently and within a team environment
  • Display a commitment to quality and strong multi-tasking skills
Job summary
Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
  • Provide basic technical support to Amazon Corporate employees worldwide.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.
  • Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
  • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
·
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management.
  • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts and scheduling, weekends, and holidays
  • Bachelor’s degree in Computer science or IT related field
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Bachelor’s degree in Computer science or IT related field
  • Advanced Linux systems administration skills
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • ITIL Foundation Certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
IT Support Associate
Donato Technologies, Inc. -
Austin, TX
IT Support Desk Technician
Skyriver IT -
San Marcos, TX
IT Support
Dial Loop Scape -
Austin, TX

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the IT Services Support Associate.

Click the checkbox next to the jobs that you are interested in.

  • Automation Skill

    • Income Estimation: $54,606 - $69,900
    • Income Estimation: $50,271 - $79,025
  • Bilingual Skill

    • Income Estimation: $50,271 - $79,025
    • Income Estimation: $63,213 - $80,230
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Amazon Web Services, Inc.

Amazon Web Services, Inc.
Hired Organization Address Annapolis, MD Full Time
Description Do you like helping the U.S. Department of Defense implement innovative cloud computing solutions and solve ...
Amazon Web Services, Inc.
Hired Organization Address Seattle, WA Full Time
Description The AWS Marketing Customer Experience team is seeking an experienced and detail-oriented Program Manager to ...
Amazon Web Services, Inc.
Hired Organization Address Seattle, WA Full Time
Description Join the Amazon Web Services (AWS) Finance, Analytics, and Science Team! AWS is one of Amazon’s fastest grow...
Amazon Web Services, Inc.
Hired Organization Address Arlington, VA Full Time
Students must be of Sophomore or Junior status working toward their undergraduate degree At Amazon, we’re not just looki...

Not the job you're looking for? Here are some other IT Services Support Associate jobs in the Austin, TX area that may be a better fit.

IT Support Technician

Open Road Network Services, Georgetown, TX

Technology Support Assistant, IT Services

University of Texas at Austin, Austin, TX